Question 1

What plans does MeFresh offer, and how does the free plan differ from Pro?

Accepted Answer

MeFresh offers three plans. The Lite plan is free and includes 80 booking credits to let you fully experience the booking page, client management, and LINE integration before deciding to upgrade. The Pro plan costs NT$300 per member/month (or NT$3,300/member/year — equivalent to one month free) and unlocks unlimited bookings, product sales, marketing tools (store credits, session packages, coupons), and commission tracking. Enterprise offers custom features and dedicated support at a negotiated price. All plans are contract-free.

Question 2

Where is my client data stored? Is it secure?

Accepted Answer

All client data is stored on encrypted cloud servers and transmitted exclusively over HTTPS — only you can access your account. MeFresh never shares your client information with third parties or uses it for advertising. You can export your data at any time; your data belongs to you.

Question 3

I currently manage bookings via LINE or a notebook. Is switching difficult?

Accepted Answer

Not at all. You can bulk-import your existing client list via CSV — no manual entry needed. Once you've set up your services and available hours, you can start accepting online bookings the same day. If you need help migrating existing client data, contact our support team — annual Pro subscribers get one free data migration.

Question 4

What types of beauty businesses does MeFresh support?

Accepted Answer

MeFresh serves a wide range of beauty professionals, including nail artists, lash technicians, permanent makeup artists, aromatherapists, estheticians, massage therapists, and hair stylists. Whether you're a solo freelancer, a private studio, or a small salon with multiple staff, MeFresh is built to fit your workflow.

Question 5

Can I use MeFresh on my phone, or only on a computer?

Accepted Answer

Both. MeFresh offers iOS and Android apps so you can check your schedule and send reminders on the go. The web-based studio dashboard (studio.mefreshapp.com) lets you manage shifts, reports, and client records from any browser on a computer. Your phone app and web dashboard stay in sync in real time.

Question 6

Do I need to sign a contract or enter a credit card to get started?

Accepted Answer

No. The Lite plan is free forever — sign up and start immediately, no credit card required, no trial period limits. If you decide to upgrade to Pro, billing is monthly at NT$300 per member/month, or annually at NT$3,300 per member/year (saving one month). Cancel anytime, no penalties.

Question 7

How do clients book appointments? Do they need to download an app?

Accepted Answer

No download required. Every MeFresh account comes with a dedicated booking page that clients can access directly from a browser link — no app, no account needed. Simply share your booking link via your Instagram bio, LINE profile, or business card, and clients can pick a time slot and confirm their appointment on their own.

Question 8

Is there customer support available if I run into issues?

Accepted Answer

Yes. You can reach our support team via our official LINE account, Instagram, or the contact form on our website. We're happy to help with initial setup, feature questions, or account issues. We also maintain up-to-date documentation so you can find answers on your own at any time.

Question 9

What does "per member" billing mean for the Pro plan?

Accepted Answer

Each team member (designer or employee) who uses MeFresh counts as one seat. For example, a studio with 3 designers pays NT$300 × 3 = NT$900/month, or NT$3,300 × 3 = NT$9,900/year. The account owner (the boss) also counts as one seat.

Question 10

Can I adjust the number of members mid-cycle?

Accepted Answer

Yes. Adding a member on a monthly plan is prorated immediately based on days remaining in the billing period. Annual plans take effect right away with no proration. Removing a member takes effect at the start of the next billing cycle. There's no minimum seat count and no adjustment fee.

Question 11

How does annual billing work? Can I get a refund if I cancel early?

Accepted Answer

Annual plans are charged upfront for the full year (NT$3,300 × number of members), equivalent to 11 months of monthly billing — saving you one full month. Annual plans are non-refundable once purchased; if you cancel, your service remains active until the end of the annual period.

Question 12

What are the limitations of the Lite free plan?

Accepted Answer

Lite includes 80 booking trial credits so you can experience all the core features before committing. Once the credits are used, you'll need to upgrade to Pro to continue accepting new bookings. Lite does not include product sales, marketing tools (store credits, session packages), or commission tracking — upgrade when you're ready for those.

Question 13

How do I get an Enterprise quote? What information do I need?

Accepted Answer

Reach us via our LINE official account — share your number of locations, team size, and the features you need. We'll reply within one business day and schedule a one-on-one walkthrough. Enterprise pricing is fully custom and does not follow the public plan rates.

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Product & Usage

Pricing & Plans