Subscription & Refund Policy

• Lite: Free with a lifetime trial allowance of 80 bookings. After the allowance is used, new bookings cannot be accepted or added.
• Pro monthly: NT$300 per month for the Business main account; auto-renews.
• Pro annual: NT$3,300 per year for the Business main account; auto-renews and is equivalent to 11 monthly payments.
• Enterprise: Individually quoted based on requirements, locations, and custom features.

The annual main-account fee does not include employee capacity. Public prices are in New Taiwan Dollars and include applicable taxes unless the purchase screen states otherwise. Apple purchases use the price, currency, and tax shown by the App Store.

• Each employee-capacity unit costs NT$300 per month and is monthly only. A Business may purchase multiple units in one batch, which share their own term independent of the main account.
• The Business decides when and to whom capacity is assigned. Replacing or removing an employee does not change the capacity term.
• Public pricing is capped at one main account plus nine employee-capacity units, for ten billable people in total.
• A reduction takes effect next cycle. The Business selects which employees remain; employees beyond valid capacity lose login access.

Capacity purchased through NewebPay auto-renews. Capacity purchased through support by bank transfer renews manually. If the main account is no longer Pro at the renewal date, capacity will not auto-renew and expires after its paid term and applicable grace period.

• NewebPay: Available for main-account plans and employee capacity, with authorized recurring billing.
• Apple App Store: Available for main-account subscriptions; Apple governs price, billing, cancellation, refund, failed payment, and grace-period rules.
• Support bank transfer: Available for employee capacity and approved items, with manual renewal after funds are received.

MeFresh stores only necessary payment status, amount, time, and transaction identifiers, not full card numbers, security codes, or payment passwords.

• Unless canceled before the next charge, main-account plans, NewebPay employee capacity, and annual add-ons renew on their own cycles.
• Annual main-account plans and annual add-ons receive notice by App or registered email at least seven days before renewal.
• A success or failure notice is issued after each billing attempt.

To stop renewal, contact the official MeFresh LINE account or sup.mefresh@gmail.com. The time support receives the request controls. A request received before the next charge stops that renewal even if processing is completed later.

• Cancellation stops the next charge only. Paid main-account, capacity, and add-on access continues to each item's expiration.
• Apple subscriptions must be canceled through the Business's Apple account.
• Deleting the App, removing an employee, or ceasing use does not cancel a subscription.

• NewebPay: A five-day grace period applies after failed renewal. If payment remains unsuccessful, the main account downgrades to Lite or the affected employee capacity expires.
• Apple: Apple's billing retry, Billing Grace Period, and subscription-status rules apply. MeFresh grants or stops access based on Apple's status.
• Bank transfer: A five-day processing grace period applies, but capacity is extended only after funds are received.

After the main account downgrades to Lite, it is subject to the 80-booking allowance and loses Pro-only operations. Existing Pro data remains available to view and export but cannot be added to or edited through Pro functions.

If the main account expires before employee capacity, paid capacity remains valid until its own expiration. While the main account is Lite, employees may add bookings only within the Lite allowance and their existing role, and cannot use other Pro features. Employees beyond valid capacity lose login access after expiration.

Each Business account receives this protection once in its lifetime, for its first paid subscription only: seven days if the first payment is monthly, or 14 days if it is annual. Plan changes, renewals, re-subscriptions, and later payments do not create another period.

The Business must not have materially used Pro. Material use includes accepting bookings beyond Lite capacity or using product sales, stored value, packages, coupons, employee management, revenue-sharing calculations, or another Pro-only feature. Logging in, browsing, or changing basic settings alone is not material use.

Apple refunds must be requested from and approved by Apple. MeFresh may assist but cannot guarantee approval. An Apple-approved refund consumes the one-time protection.

This is contractual refund protection and does not limit any non-waivable right under applicable law.

For NewebPay or bank-transfer payments, contact official MeFresh LINE or sup.mefresh@gmail.com. Provide account, order or payment information, and identity verification. No reason is required; MeFresh verifies first-payment status, timing, and Pro use.

• MeFresh generally completes review within ten business days after receiving complete information.
• Approved refunds are generally initiated to the original payment path within ten business days. Actual posting time depends on the bank or provider.
• Bank-transfer refunds may require an account held by the applicant or Business.

• LINE Pay integration: NT$1,800 for the first year including setup; NT$1,500 per year thereafter with auto-renewal. Customer funds go directly to the Business's LINE Pay merchant account.
• Google Maps booking: After launch, NT$3,600 for the first year including setup; NT$3,000 per year thereafter with auto-renewal.

Annual add-ons receive at least seven days' renewal notice. A refund may be requested before MeFresh begins setup. Once integration or setup begins or service is activated, the current fee is non-refundable and cancellation stops only the next renewal. If MeFresh cannot complete the integration for reasons attributable to MeFresh, the add-on fee is refunded in full, subject to mandatory law.

MeFresh may adjust plan, employee-capacity, and add-on prices. Existing subscriptions generally receive at least 30 days' notice, and the change takes effect at the next renewal. Apple price changes follow Apple's notice and consent process.

A Business that rejects a materially adverse change may cancel before it takes effect; eligible unused annual fees are refunded pro rata.

For an outage attributable to MeFresh lasting over 24 consecutive hours, the affected paid term is extended by the actual outage days instead of a cash refund. Planned maintenance, third-party failures, Business devices or networks, and force majeure are excluded.

If MeFresh permanently discontinues all paid services for its own operational reasons, prepaid main-account and employee-capacity fees are refunded in proportion to unused days.

Enterprise terms, special quotes, and individually negotiated agreements prevail over this Policy. Apple purchases are also governed by Apple. Matters not addressed here are governed by the Terms of Service.

The English version is for reference. The Traditional Chinese version controls in case of conflict. Contact official MeFresh LINE or sup.mefresh@gmail.com for billing, cancellation, or refund questions.